# Omnistra

> Omnistra is autonomous commerce, the first AI workforce that runs an e-commerce business end-to-end. Bangla and English voice and chat agents reply to every message, sell, check live stock, score cash-on-delivery risk, route each parcel to the right courier and answer "where is my order" for e-commerce and F-commerce brands. Built in Dhaka, Bangladesh. The company operates at omnistra.io and is not affiliated with omnistra.ai.

What is live today (Phase 01) is one seven-stage loop, not a set of separate products: Reply, Sell, Grow, Stock, Ship, Learn, See. Channels: Facebook Messenger, Instagram DM, WhatsApp Business, web chat and phone calls. Languages: Bangla, English and Banglish on every conversation; text agents work in more than 60 languages for brands outside Bangladesh; voice is Bangla and English. Couriers: RedX, Pathao, Steadfast, Paperfly, eCourier and Delivery Tiger. Catalogue and orders come in by CSV, store URL or sitemap sync, manual entry or webhooks; a native Shopify or WooCommerce connection is scoped per customer with the team. Cart abandonment recovery, automated failed-delivery callbacks and automated post-delivery sequences are on the roadmap and are not live.

## Product

- [AI Sales Agent](https://www.omnistra.io/ai-sales-agent): sells and closes orders on Messenger, Instagram, WhatsApp, web chat and voice calls, in the customer's language
- [WISMO and Customer Service](https://www.omnistra.io/wismo-customer-service): order-status and support answers on every channel, including voice, with escalation to a person where the brand chooses
- [Order OS](https://www.omnistra.io/order-os): the single record underneath everything: orders, customers, catalogue, carriers and COD risk
- [Intelligent Carrier Routing](https://www.omnistra.io/intelligent-carrier-routing): each order goes to the courier most likely to deliver it on time for that area, this week

## Company

- [About](https://www.omnistra.io/about-us)
- [Verified profiles and buyer FAQ](https://www.omnistra.io/profiles): Omnistra's verified records on the open web, with answers on plans, the free pilot, channels and onboarding
- [Blog](https://www.omnistra.io/blog)
- [Careers](https://www.omnistra.io/careers)
- [Book a demo](https://www.omnistra.io/book-demo)
- [Contact](https://www.omnistra.io/contact-us)

## Legal

- [Privacy Policy](https://www.omnistra.io/privacy-policy)
- [Terms of Service](https://www.omnistra.io/terms-of-service)
- [Refund Policy](https://www.omnistra.io/refund-policy)
- [Acceptable Use](https://www.omnistra.io/acceptable-use)
- [Data Processing Agreement](https://www.omnistra.io/dpa)
- [Data Deletion](https://www.omnistra.io/data-deletion)

## Optional

- [What Is Autonomous Commerce?](https://www.omnistra.io/blog/what-is-autonomous-commerce)
- [What Is an AI Workforce?](https://www.omnistra.io/blog/what-is-an-ai-workforce)
- [AI Chatbot vs AI Agent in Bangladesh](https://www.omnistra.io/blog/ai-chatbot-vs-ai-agent-bangladesh)
- [Messenger Order Chaos in F-commerce](https://www.omnistra.io/blog/messenger-order-chaos-f-commerce)
- [Where Bangladesh Actually Buys Online](https://www.omnistra.io/blog/whatsapp-messenger-phone-bangladesh-commerce)
- [How Bangla Voice AI Takes an Order Call](https://www.omnistra.io/blog/how-bangla-voice-ai-takes-an-order-call)
- [The Real Cost of WISMO in Bangladesh](https://www.omnistra.io/blog/real-cost-of-wismo-bangladesh)
- [What Customer Service Costs in Bangladesh](https://www.omnistra.io/blog/ai-customer-service-cost-bangladesh)
- [Why COD Parcels Come Back in Bangladesh](https://www.omnistra.io/blog/why-cod-parcels-come-back-bangladesh)
- [COD Risk Scoring: Which Orders to Confirm](https://www.omnistra.io/blog/cod-risk-scoring-which-orders-to-confirm)
- [How to Reduce RTO in Ecommerce](https://www.omnistra.io/blog/how-to-reduce-rto-ecommerce)
- [The Failed Delivery Recovery Playbook](https://www.omnistra.io/blog/failed-delivery-recovery-playbook)
- [AI Chatbots for Bangladesh E-commerce 2026](https://www.omnistra.io/blog/ai-chatbot-bangladesh-comparison-2026)
- [AI Customer Service Tools for Bangladesh](https://www.omnistra.io/blog/best-ai-tools-bangladesh-2026)